Delivery & Collection

1. Delivery areas and agreement

MarvellousGrace arranges delivery within Nigeria subject to the confirmed address, available service, applicable charge, and order type. International delivery is considered only where MarvellousGrace expressly agrees the destination, method, cost, customs responsibilities, and other material terms before accepting the order.

2. Estimated delivery targets

• Lagos: ready-to-dispatch items ordinarily target 1–3 business days after payment and order confirmation.
• Other Nigerian destinations: orders ordinarily take approximately 3–7 business days after dispatch or confirmation, depending on the agreed arrangement and destination.

These are business targets and estimates, not absolute guarantees unless MarvellousGrace expressly agrees a guaranteed date. Business days exclude Sundays and public holidays unless another arrangement is specifically confirmed.

3. Preparation and dispatch

Special-order, pre-order, custom, altered, personalised, or beauty-related items may require additional preparation. MarvellousGrace will communicate an available estimate before accepting the order or when a material delay becomes known. Payment is generally confirmed before dispatch unless MarvellousGrace expressly agrees otherwise.

4. Delivery charges

Delivery charges are normally separate from product prices unless expressly stated as included. The applicable fee will be communicated before order completion based on the destination, package, timing, and available delivery arrangement. MarvellousGrace does not publish or imply a fixed home-delivery radius in this policy.

5. Accurate information and customer availability

You must provide an accurate recipient name, telephone number, address, landmarks or access instructions where necessary, and remain reasonably available to receive the delivery. Check these details before confirmation and notify MarvellousGrace promptly of a change.

A failed or repeated delivery caused by incorrect customer information, denied access, or recipient unavailability may incur a reasonable additional delivery cost. That cost will be communicated before a new attempt where practicable.

6. Collection

Do not travel to collect an order until MarvellousGrace confirms that it is ready and provides the collection arrangement. The collector may be asked for the order reference and reasonable identity or authorisation confirmation. Uncollected orders remain subject to the agreed payment, storage, cancellation, and custom-work terms.

7. Damage, delay, and loss

Inspect the outer package and item as soon as reasonably possible. Report obvious delivery damage, missing items, or an incorrect item promptly with the order reference and useful photographs where available. Keep the item and packaging while the matter is assessed.

Traffic, weather, security restrictions, public holidays, access problems, courier disruption, and other events outside reasonable control may delay delivery. MarvellousGrace will communicate known material delays and investigate a package that is materially overdue or appears lost with the relevant provider.

Where loss, damage, or wrong supply is verified, the appropriate remedy depends on the circumstances and applicable law and may include redelivery, replacement, exchange, or refund. See the Returns, Exchanges & Refunds Policy.

8. Delivery support

For a delivery update, provide your name, order reference, destination, and the date or status last communicated. Do not publish private delivery details in a public message.